Shipping policy

SHIPPING POLICY

ORDER FULFILLMENT

Encourage Brand products are made to order. Most orders require 2 to 5 business days for production before they are shipped. Fulfillment times are estimates and may increase during holidays, product launches, or periods of unusually high demand.

SHIPPING TIMES

Shipping time begins after production is complete.

Orders within the United States generally arrive within 3 to 8 business days after fulfillment.

International orders generally arrive within 5 to 20 business days after fulfillment.

Delivery estimates are not guaranteed. Weather, carrier disruptions, customs processing, inventory availability, and other circumstances outside our control can cause delays.

SHIPPING COSTS

Available shipping methods and costs are calculated at checkout based on the products ordered, delivery destination, and selected shipping method.

TRACKING

When your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear after the shipping label is created.

SEPARATE SHIPMENTS

Products in the same order may be created at different fulfillment locations. When this happens, your order may arrive in more than one package, and you may receive separate tracking information for each shipment.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once fulfillment or shipping has begun, we may be unable to change the address.

Additional shipping charges may apply when an order must be sent again because the address was incorrect, incomplete, or the package was unclaimed.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, taxes, or import fees. Unless these charges are shown as prepaid at checkout, the recipient is responsible for paying them.

LOST OR DELAYED PACKAGES

If your package has not arrived, please review the tracking information first. If the estimated delivery date has passed, allow up to 5 additional business days for carrier delays.

If the package still has not arrived, contact us within 30 days of the estimated delivery date so we can investigate.

For shipping questions, contact us at encouragebrandemail@gmail.com.