Frequently Asked Questions

HOW LONG WILL MY ORDER TAKE?

Every Encourage Brand product is made to order. Production usually takes 2 to 5 business days.

After production, orders within the United States generally arrive within 3 to 8 business days. International orders generally arrive within 5 to 20 business days.

Delivery times are estimates and may be affected by holidays, weather, carrier delays, customs, or unusually high demand.

HOW CAN I TRACK MY ORDER?

You will receive a shipping confirmation email with tracking information after your order ships. Tracking updates may take up to 24 hours to appear.

WHY DID MY ORDER ARRIVE IN MORE THAN ONE PACKAGE?

Products may be created at different fulfillment locations. If your order is divided into multiple shipments, you will receive separate tracking information for each package.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible if you need to change or cancel an order. Because production can begin quickly, we cannot guarantee changes or cancellations after an order has entered fulfillment.

CAN I RETURN OR EXCHANGE AN ITEM?

Because our products are made to order, we do not accept returns or exchanges for choosing the wrong size or color, or for a change of mind.

Please review product details and sizing information carefully before ordering.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Include your order number, a description of the problem, and clear photographs of the item and packaging. After reviewing the issue, we will provide an eligible replacement or refund.

DO YOU SHIP INTERNATIONALLY?

International shipping availability and cost are shown at checkout. International orders may be subject to customs duties, taxes, or import fees. Unless these charges are shown as prepaid at checkout, the recipient is responsible for paying them.

WHAT IF I ENTERED THE WRONG ADDRESS?

Contact us immediately. Once fulfillment or shipping has begun, we may be unable to change the address. Additional shipping charges may apply if an order must be sent again because the address was incorrect, incomplete, or the package was unclaimed.

HOW DO I CONTACT ENCOURAGE BRAND?

Email us at encouragebrandemail@gmail.com with your question and order number, if applicable. We will respond as soon as possible.