Refund policy

RETURN AND REFUND POLICY

Every Encourage Brand product is created especially for you. Because our products are made to order, we do not accept returns or exchanges for choosing the wrong size or color, or for a change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging.

After reviewing the issue, we will provide an eligible replacement or refund at no additional cost.

LOST PACKAGES

If your package has not arrived, please contact us within 30 days of the estimated delivery date so we can investigate the shipment.

RETURN AUTHORIZATION

Please contact us before returning any product. Products sent without prior authorization may not be accepted. If a physical return is required, we will provide the correct return instructions and address.

WRONG ADDRESS OR UNCLAIMED PACKAGE

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply when an order must be sent again because the address was incorrect, incomplete, or the package was unclaimed.

REFUNDS

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

For questions about an order, return, replacement, or refund, contact us at encouragebrandemail@gmail.com.

Nothing in this policy limits any rights provided under applicable consumer law.